Thursday, December 13, 2012

Tis the season

Things are going very well here at Sam's and we have a lot of great customers to thank for that, thank you! This holiday season found us with a new website and a new shipping ideology, which has helped us keep up better than ever. But as with a lot of new things there have been a few hiccups. Luckily small hiccups. :) We have switched shipping to FedEx, I hated to leave UPS at this time, but we had a couple issues with some customer packages and they made it seem like they didn't want to work with a small business. By adding FedEx, we also we able to add a cheaper shipping option, FedEx SmartPost (it goes by USPS Parcel Post on our website). It is a hybrid of FedEx and the Post Office, with your mail carrier making the delivery. This way, we have tracking information from one the package is picked up until it is delivered. Which is something we did not have with the Post Office. The only hiccup with the service thus far is it seems a little slow for some areas. Ironically, it took 4 days for a package to get from PA to AZ and 4 days for a package to get from Lancaster, PA, to West Chester, PA. So please keep this in mind when placing your order. If it is a time sensitive delivery, you may want to pay a little extra for a little faster service.

Happy Holidays,
Samantha